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Support plans that fit your needs.

Accelerate your video streaming business today with help from our incredible support team.

FREE

Start at $0 / month

GROWTH

Only $399 / month

HYPER-GROWTH

Only $999 / month

ENTERPRISE

Customized for you.

Free Support Plan

Get started on LiveSwitch Cloud with basic free support. We've got you covered.

  Community Forum

  Documentation

  Download Latest SDK Releases

  Email Support

  P1 Guaranteed Response Time: 24h

  P2 Guaranteed Response Time: 48h

  P3 Guaranteed Response Time: 72h

  Weekday Business Hours Triage (PT)

  24/7 Triage

  Phone Support

  Personalized Code Reviews

  Dedicated Customer Success Manager 

Growth Support Plan

ADD SUPPORT

Need to jumpstart your project? Get to the finish line faster with guaranteed response times exactly when you need it.

  Community Forum

  Documentation

  Download Latest SDK Releases

  Email Support

  P1 Guaranteed Response Time: 24h

  P2 Guaranteed Response Time: 48h

  P3 Guaranteed Response Time: 72h

  Weekday Business Hours Triage (PT)

  24/7 Triage

  Phone Support

  Personalized Code Reviews

  Dedicated Customer Success Manager

Hyper-Growth Support Plan

ADD SUPPORT

On a rocket ship ready for blast off? Launch your application faster than ever before. We'll pull out all the stops to grow your business at light speed.

  Community Forum

  Documentation

  Download Latest SDK Releases

  Email Support

  P1 Guaranteed Response Time: 24h

  P2 Guaranteed Response Time: 48h

  P3 Guaranteed Response Time: 72h

  Weekday Business Hours Triage (PT)

  24/7 Triage

  Phone Support

  Personalized Code Reviews

  Dedicated Customer Success Manager

Enterprise Support

Contact Sales

Peace-of-mind that you've always needed, for any issue big or small. Contact our team to create a support package customized for your specific business need. 

  Community Forum

  Documentation

  Download Latest SDK Releases

  Email Support

  P1 Guaranteed Response Time: 24h

  P2 Guaranteed Response Time: 48h

  P3 Guaranteed Response Time: 72h

  Weekday Business Hours Triage (PT)

  24/7 Triage

  Phone Support

  Personalized Code Reviews

  Dedicated Customer Success Manager

Incredible Support. 

Keep your operation running smoothly 24/7 with a plan that works for you. All plans offer access to our renowned support team.

Not sure which plan is right for you?  Looking for annual pricing options?

We're here to help.  We're just one simple click, call, or email away.

Contact Sales

FAQ

Trusted by Businesses Like Yours

 

The amazing people at Frozen Mountain earned my trust and respect by consistently and reliably delivering superior service in the form of quality products, customer-focused support  and a friendly ‘can-do’ mindset

- Steve Berry, Director of Platform Engineering, OnCourse Learning

Working with the team at Frozen Mountain Software has been an excellent experience. They have repeatedly and consistently been available to us to support our 24x7 operation, enabling our platform to experience massive and sustainable growth.

- Eileen Hanson, Director of Operations, ApexChat

Frozen Mountain fulfilled two significant needs for us.  First, their products provided  the means to build a unique WebRTC platform that we can easily customize, modify, and scale.  Second they proved to be a professional resource of support and knowledge on many different IT challenges we came across in our line of work.

- Hany El Mokadem,  IT Director, Soliya

Without their dedication and unwavering support, it would have been near on impossible for EF to build and maintain a 365x24x7 worldwide real-time audio/video teaching platform serving up millions of online classrooms globally each year.

- Jason Stoll, Lead Architect, Education First

Frozen Mountain struck me as a very forward thinking and progressive company.  In that way I felt our goals were completely aligned.

- Dr. Clinton Osborn, Founder, GuruMD