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Your support subscription provides unprecedented influence on product roadmaps and priorities.
We've built the most accessible media pipeline available on the market. Our team knows standard and non-standard codec implementation from start to finish.
Need to integrate WebRTC with SIP, VoiP, h.323 or other protocols? Our team has likely done it before. Gain access to expert help when connecting traditional telephony to your WebRTC-based app.
"The amazing people at Frozen Mountain earned my trust and respect by consistently and reliably delivering superior service in the form of quality products, customer-focused support and a friendly ‘can-do’ mindset"
Director of Platform Engineering, OnCourse Learning
"Working with the team at Frozen Mountain Software has been an excellent experience. They have repeatedly and consistently supported our 24x7 operation, enabling our platform to experience massive and sustainable growth."
Director of Operations, ApexChat
"Frozen Mountain fulfilled two significant needs for us. First, their products provided the means to build a unique WebRTC platform that we can easily customize, modify, and scale. Second they proved to be a professional resource of support and knowledge on many different IT challenges we came across in our line of work.
Hany El Mokadem
IT Director, Soliya
"Without their dedication and unwavering support, it would have been near on impossible for EF to build and maintain a 365x24x7 worldwide real-time audio/video teaching platform serving up millions of online classrooms globally each year.
Lead Architect, Education First
"Frozen Mountain struck me as a very forward thinking and progressive company. In that way our goals were completely aligned."
Dr. Clinton Osborn
Yes, ask our Sales team about creating a customized support plan that matches your needs.
Plans can offer SLAs with the following response times:
P1: High priority, mission-critical production failures stopping core functionality of the application for which there are no workarounds. Guaranteed response and restorative action recommendation within 24 hours.
P2: Moderate priority, decreased production performance and/or intermittent application issues. Guaranteed response within 48 hours.
P3: Normal priority, development questions and/or non-urgent issues impacting your organization's day-to-day operations. Guaranteed response within 72 hours.
In all cases, our team strives to deliver response times above and beyond the stated guarantees above.
Yes, 24/7 triage and support are available with the purchase of a customized support plan. Please contact our sales team to discuss your options.